Refund Policy

OrnamentBD - REFUND POLICY

Last Updated: 2026-08-25

Operated by: OrnamentBD
Company Number: [Insert Company Number]
Phone: [Insert Phone Number]
Email: [Insert Support Email]

1. Refund Guarantee

OrnamentBD aims to provide a fair and transparent refund experience for our customers.

If you are not satisfied with your purchase, you may request a refund or return in accordance with the terms of this policy. Refund eligibility may vary depending on the type of product purchased and the reason for the request.

All refund requests are reviewed by our customer support team and handled according to our applicable return and refund conditions.

2. Requesting a Refund

To request a refund, please contact our customer support team with your order details and the reason for your refund request.

  • Email: [Insert Support Email]

  • Phone: [Insert Phone Number]

  • Contact page: [Insert Contact Page URL]

Please include your order number, product details, and any relevant information or supporting evidence when submitting your request.

3. Refund Eligibility

A refund may be considered when:

  • The product received is defective or damaged.

  • The wrong product was delivered.

  • The product received does not match the order.

  • The order qualifies for a return under our applicable return conditions.

  • OrnamentBD approves a refund on a case-by-case basis.

Products must generally be returned in their original condition, packaging, and with applicable accessories or documentation where required.

Certain products may not be eligible for return or refund due to their nature, condition, customization, hygiene requirements, or other applicable restrictions.

Refund requests submitted after the applicable return or refund period may not be accepted.

4. Refund Processing

Once your refund request and returned product, where applicable, have been reviewed and approved, the refund will be processed using the original payment method whenever possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Shipping or delivery charges may be non-refundable unless the refund is due to an error on our part, a defective product, or another circumstance where OrnamentBD determines that such charges should be refunded.

5. Cancellation

If you wish to cancel an order, please contact OrnamentBD as soon as possible.

An order may only be cancelled before it has been processed, packed, shipped, or otherwise prepared for delivery. Once an order has been dispatched, cancellation may no longer be possible and the applicable return procedure may need to be followed.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs, videos, or other information to verify the issue before approving a replacement, return, or refund.

7. Non-Refundable Situations

A refund may not be provided where:

  • The product has been damaged through misuse or improper handling.

  • The product has been altered, modified, or damaged after delivery.

  • The customer cannot provide sufficient order or purchase information.

  • The applicable refund or return period has expired.

  • The product does not meet the applicable return conditions.

Exceptions may be considered at the discretion of OrnamentBD.

8. Refund Method

OrnamentBD does not issue refunds in cash.

Approved refunds will normally be returned through the original payment method used for the purchase, subject to the capabilities and policies of the relevant payment provider.

9. Customer Support

If you have any questions about this Refund Policy or need assistance with a refund request, please contact our customer support team.

We will review your request and do our best to provide a fair and timely resolution.

OrnamentBD
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Contact: [Insert Contact Page URL]