Shipping Policy

OrnamentBD - SHIPPING POLICY

Last Updated: 2026-08-25

Operated by: OrnamentBD
Company Number: [Insert Company Number]
Phone: [Insert Phone Number]
Email: [Insert Support Email]

1. Shipping Overview

At OrnamentBD, we aim to process and deliver your orders safely and within the estimated delivery timeframe.

Shipping availability, delivery time, and shipping charges may vary depending on the delivery location, product availability, order size, and selected delivery method.

2. Order Processing

Orders are generally processed after successful confirmation of payment and order details.

Processing time may vary depending on product availability and order volume. Orders may take additional time during weekends, public holidays, promotional campaigns, or periods of high demand.

If there is a significant delay in processing your order, we will make reasonable efforts to notify you.

3. Delivery Time

Estimated delivery times depend on the destination and delivery method selected at checkout.

Delivery estimates are provided for guidance only and are not guaranteed. Delays may occur due to weather, transportation issues, public holidays, customs procedures, incorrect delivery information, or other circumstances beyond our control.

4. Shipping Charges

Applicable shipping charges will be communicated during the ordering or checkout process.

Shipping fees may vary based on:

  • Delivery location.

  • Order size or weight.

  • Delivery method.

  • Promotional offers or applicable discounts.

Any applicable shipping charges will be the responsibility of the customer unless otherwise stated by OrnamentBD.

5. Delivery Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please verify your:

  • Full name.

  • Phone number.

  • Delivery address.

  • Area, city, and postal code, where applicable.

OrnamentBD may not be responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect or incomplete information provided by the customer.

6. Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

Tracking information may take some time to become active after the shipment has been handed over to the delivery provider.

7. Failed Delivery

If a delivery cannot be completed because the customer is unavailable, the address is incorrect, or the delivery provider cannot reach the recipient, additional delivery arrangements or charges may apply.

Customers should cooperate with the delivery provider to ensure successful delivery.

8. Damaged Packages

If your package appears damaged at the time of delivery, please inspect the product as soon as possible.

If the product is damaged, defective, or otherwise affected during delivery, contact OrnamentBD promptly and provide your order details along with photographs or videos of the package and product where possible.

We will review the issue and determine the appropriate resolution in accordance with our Return and Refund Policies.

9. Missing or Incorrect Items

If an order arrives with missing or incorrect items, please contact our customer support team as soon as possible.

We may request photographs, order information, or other details to investigate the issue and provide an appropriate solution.

10. Delivery Delays

OrnamentBD is not responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

  • Severe weather conditions.

  • Natural disasters.

  • Transportation disruptions.

  • Public holidays.

  • Strikes or labor disruptions.

  • Customs or regulatory procedures.

  • Incorrect or incomplete delivery information.

  • Other events outside our reasonable control.

11. International Shipping

If international shipping is available, delivery times and charges may vary by destination.

Customers may be responsible for applicable customs duties, taxes, import fees, or other charges imposed by the destination country unless otherwise stated at the time of purchase.

12. Order Cancellation

Customers who wish to cancel an order should contact OrnamentBD as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In such cases, the customer may need to follow our Return Policy.

13. Contact Us

If you have questions about shipping, delivery, or your order, please contact our customer support team:

OrnamentBD
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Contact: [Insert Contact Page URL]