Standard collection pieces
- Unworn and in original condition
- Requested within 30 days of delivery
- Original packaging and documentation included
- Security tag remains attached
Client care
Returns & Exchanges
30
Days to decide
Time to be certain.
Eligible unworn pieces may be returned within thirty days of delivery—because the right jewellery should feel entirely right.
A clear beginning
Is your piece eligible?
We keep our policy simple and transparent. Your client advisor can confirm eligibility before you send anything back.
Personalised & bespoke pieces
Engraved, resized and fully bespoke jewellery is final sale unless a confirmed craftsmanship issue is present.
If something is not as expected, contact us. Every craftsmanship concern receives a personal review.
Speak with an advisor
Simple, secure and guided.
Begin with us
Contact client care with your order number and reason for return.
Receive your label
We send secure packing guidance and an insured return label.
Atelier inspection
Your piece is carefully checked within 2–3 business days of arrival.
Resolution
Your refund or approved exchange is arranged and confirmed by email.
Prefer an exchange?
Another size. Another style. The same care.
Our advisors can arrange eligible size or style exchanges, subject to availability. We will help you find the piece that feels right.
Arrange an exchange
Good to know
Before your return
Once approved, refunds are issued to the original payment method. Your bank may require an additional 3–7 business days.
Yes, eligible international orders may be returned. Original duties and taxes may be subject to local customs rules.
Contact us immediately with photographs of the piece and packaging. We will prioritise a personal resolution.
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