OrnamentBD - RETURN POLICY
Last Updated: 2026-08-25
Operated by: OrnamentBD
Company Number: [Insert Company Number]
Phone: [Insert Phone Number]
Email: [Insert Support Email]
1. Return Policy
At OrnamentBD, we want you to be satisfied with your purchase. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for return, you may request a return in accordance with this policy.
Return requests are reviewed by our customer support team and may be approved based on the condition of the product and the circumstances of the request.
2. Return Period
Customers should contact OrnamentBD as soon as possible after receiving their order if they wish to request a return.
The applicable return period may vary depending on the product category and circumstances. Returns requested after the applicable period may not be accepted.
3. Eligible Returns
A product may be eligible for return if:
The product is damaged or defective when received.
The wrong product was delivered.
The product does not match the description or order.
The product is missing essential parts or accessories.
OrnamentBD has otherwise approved the return.
Products must generally be returned in their original condition and packaging, with all applicable accessories, tags, labels, and documentation.
4. Non-Returnable Products
Certain products may not be eligible for return, including products that:
Have been used, damaged, or altered after delivery.
Have been customized or specially made according to customer requirements.
Are returned without the original packaging or required accessories.
Show signs of misuse, improper handling, or wear beyond normal inspection.
Are returned after the applicable return period.
Additional product-specific return restrictions may apply.
5. How to Request a Return
To request a return, please contact our customer support team and provide:
Your order number.
Product name or details.
Reason for the return.
Photos or videos showing the issue, where applicable.
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Contact page: [Insert Contact Page URL]
Our support team will review your request and provide instructions if the return is approved.
6. Return Shipping
If the return is required because OrnamentBD sent an incorrect, defective, or damaged product, we may cover the applicable return shipping costs.
For other approved returns, return shipping costs may be the responsibility of the customer unless otherwise agreed by OrnamentBD.
7. Product Inspection
Returned products may be inspected after they are received.
If the returned product does not meet the requirements of this policy, OrnamentBD may reject the return or offer an alternative resolution where appropriate.
8. Exchange or Refund
Depending on the circumstances, an approved return may result in:
A replacement product.
An exchange for another eligible product.
A refund in accordance with our Refund Policy.
Refunds will generally be processed through the original payment method where possible.
9. Order Cancellation
If you want to cancel an order, please contact us as soon as possible.
Orders that have already been processed, packed, or shipped may not be cancellable. In such cases, the customer may need to follow the applicable return procedure.
10. Customer Responsibility
Customers are responsible for ensuring that returned products are properly packaged and protected during return shipment.
OrnamentBD may not be responsible for products that are lost or damaged during return shipping when the customer is responsible for arranging the return.
11. Policy Changes
OrnamentBD reserves the right to update or modify this Return Policy when necessary. Any changes will be published on this page with an updated revision date.
12. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please contact us:
OrnamentBD
Email: [Insert Support Email]
Phone: [Insert Phone Number]
Contact: [Insert Contact Page URL]